conversation with IT guy:
Nov. 25th, 2010 01:35 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
IT guy: "Hi, what can I do for you?"
Me: "Yeah, hi. My browser needs to be upgraded."
IT guy: "Huh? What do you mean?"
Me: "My... browser? It... um... needs upgrading. I need a better browser."
IT guy: "Really? Why?"
Me: "Because this one is old and doesn't work?" *is getting confused*
IT guy: "Oh, so you want a new one?"
Me: "Yes please! ...any chance I could get Firefox instead of Internet Explorer?"
IT guy: "Hmm. I'll have to get approval from your manager."
So...
1) Why else would I want a new browser? ("Because I'm trying to collect all ten so I can win a prize!" ???)
2) You're working in IT, and you don't know what I mean by "upgrading a browser"? Really?
3) My manager has to approve me using Firefox? WTF?
These people confuse me.
Me: "Yeah, hi. My browser needs to be upgraded."
IT guy: "Huh? What do you mean?"
Me: "My... browser? It... um... needs upgrading. I need a better browser."
IT guy: "Really? Why?"
Me: "Because this one is old and doesn't work?" *is getting confused*
IT guy: "Oh, so you want a new one?"
Me: "Yes please! ...any chance I could get Firefox instead of Internet Explorer?"
IT guy: "Hmm. I'll have to get approval from your manager."
So...
1) Why else would I want a new browser? ("Because I'm trying to collect all ten so I can win a prize!" ???)
2) You're working in IT, and you don't know what I mean by "upgrading a browser"? Really?
3) My manager has to approve me using Firefox? WTF?
These people confuse me.
no subject
Date: 2010-11-25 03:21 am (UTC)And yes, it's scary that the IT guy is unfamiliar with the concept of upgrading a browser.
Gabrielle
no subject
Date: 2010-11-25 05:09 am (UTC)no subject
Date: 2010-11-25 06:37 am (UTC)Also, WTF re needing your manager's approval. If you have your own computer at work, I'd have hoped they'd let you just download Firefox yourself.
no subject
Date: 2010-11-25 10:23 am (UTC)Today I rang the jewellers:
K: I'm calling about a ring I'm having repaired, just wanting to check if it's ready?
J: Sorry...you're what?
K: Um, I'm calling about a ring I'm having repaired, just wanting to check if it's ready?
J: You don't know that?
K: ???
J: You want to check it?
K: I want to know if my ring is ready!?
J: Um, did you bring it here? And do you have a docket?
K: Yes, I just want to know if it's ready!!
J: I don't know about it. Um, I can call you back? What is the problem?
K: I'M CALLING ABOUT A RING I'M HAVING REPAIRED!! JUST WANT TO CHECK IF IT'S READY!!
J: Oh right. OK. I think so. I can call you back. We're probably repairing it...
Eventually called back later and spoke to someone else. Ring will be ready tomorrow.
I commiserate with you in your phone dealings...
no subject
Date: 2010-11-25 02:43 pm (UTC)ETA: re something someone said above: Work computers belong to the company/organization, not to the users. Hence, lack of independence in choosing things. The organization gets to decide those things in most cases.
no subject
Date: 2010-11-25 06:50 pm (UTC)no subject
Date: 2010-11-28 08:09 pm (UTC)Although the IT person might have been so stunned at the mostly proper use of the term "upgrade" that he didn't know what to do for a second.