As a librarian, I have to help people with this every. Single. Day. And every single setup of every single free e-mail service does it differently.

"What's my password?"

"I don't know. Have you tried clicking 'Forgot my password'?"

"Now it asks about my phone number! What am I supposed to do?"

"Well, let's look at it. What does it say, exactly?"

"That!" (points)

"Your e-mail client is in Bulgarian, I can't read that. What does it say?"

"It asks if this is my phone number!"

"Is it?"

"Yes!"

"Well, then, click 'Yes.'"

"Oh. Now it tells me to check my phone and enter a number. What do I do?"

"Have you tried checking your phone?"

"Oh. There's a number here. What do I do?"

"What does it ask you to do?"

"That!" (points)

"Your e-mail client is in Bulgarian. What does it say?"

"Enter the number they sent to my phone."

"Good. So enter the number they sent to your phone."

...etc etc etc. And that's assuming they've brought their phone, or that their phone number is still the same, or that they haven't just entered the same incorrect password three times and been locked out... And somehow, it's my fault.