deird1: Buffy and the rocket launcher, with text "best present ever" (Buffy rocket launcher)
[personal profile] deird1
So frustrated with Paypal right now.


Using My Account

I wanted to buy something (as you do). Website took me to Paypal. The screen gave me two options: pay with credit card, or log in and pay with my Paypal account. I logged in.

Paypal looked at my account, decided there was something wrong with it, and responded "Sorry, we can't complete payment at this time." Then gave me one option: clicking on a "return to merchant website" button. (Could I instead go look at my account? ...no.)

Returned to merchant website. Re-entered all my purchasing details, then, again, clicked on "pay with Paypal". (No other option.)

Paypal website sees me coming, knows I'm logged in, looks at my account, decides there's something wrong... You know the drill.

I opened a new tab, went to Paypal's main website, and looked at what my account was doing.

(Then I logged out, went back to the merchant website, entered all my details AGAIN, and paid with a credit card.)


Fixing My Account

Account reckons I've had suspicious activity. Fine.

Wants to fix this by my sending them paperwork with my name, address, etc. Not fine. I don't really want Paypal to have my official paperwork.

As it is, this is the bazillionth time I'd had issues with Paypal, so I decided to delete my account rather than deal with their nonsense any further.


Deleting My Account

Can't use the "delete my account" button, as my account has had suspicious activity that they want me to resolve (see above).

Their website has a "Help/Contact" section. What they want you to do is type your query into the search box, and then they'll retrieve you a pre-built answer from their FYI.

I don't want this. What I want is to encounter a helpful Paypal person, say "Please delete my account." and have them respond with "Sure. Deleted. Have a nice day." (Or even "Fine. Deleted. And YOU SUCK." I'm not picky.)

Not seeing what I'm after, I look more closely. There is a "Contact Us Directly" option. I click it. There are now two possibilities: email, or phone.

I start with email.


Emailing Paypal

There's no email address listed. Instead, it's super-simple: all I do is log in, then I'll be able to send my email right there on their website.


...except when I log in, there's an issue with my account and it wants me to send them paperwork (see above).


Calling Paypal

An automated phone system. Fine. Just need to get through a few selections, and I'll be able to talk to someone.

And, to start with, Paypal wants to know who I am.

"We see you are calling from [number]. Is this the number associated with your account?
It is.
"Please enter the last four digits of your credit card connected to this account."
I don't know which credit card is the connected one, as I haven't been able to properly deal with my card info on Paypal for a while (see: other issues I have been having with Paypal that are making me increasingly keen on deleting the whole thing).
I wait for more options. There are none.
I... wait.
Eventually, phone lady decides I'm stupid.
"Let's try something else. Please enter the phone number connected to your account."
Same one I'm calling from. I enter it.
"Please enter the last four digits of your credit card connected to this account."
...seriously?

It will not do anthing else. At all.

I've tried entering other stuff, I've tried waiting, I've tried yelling "HELP!" down the phone. Paypal will do nothing other than ask me for phone numbers, then card info, round and round in circles until I hang up.


The Moral Of Our Tale?

Paypal are the devil. And less willing to help than Cthulhu.

Date: 2017-04-21 08:07 am (UTC)
smurasaki: blond person (neutral)
From: [personal profile] smurasaki
I'm guessing you've effectively tried this already out of sheer frustration, but have you tried swearing at the automated phone system?

I know that sounds bonkers, but some companies set up their phone trees to give people to a customer service rep if they swear at the phone tree. When I had T-Mobile, I had to do that in order to do anything to my account, since their phone tree couldn't understand me. So I'd call up, calmly say *bleep* and get connected to a live person.

(Granted, Paypal seems to be dedicated enough to terrible service not to have this option, but I figured I'd mention it. Just in case.)

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deird1: lilac flowers, with text "how do they rise up" (Default)
deird1

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